TCS Wings1 Business skills track 2 IMP Questions and answers - Part 8

Hey guys, here is the most asked TCS Wings1 Business skills track 2 IMP Questions and answers - Part 1

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121. You over-hear your boss giving the client the contact details of a person for some information. You know that this person is no longer responsible for that information. The client is still in the office, what, if anything, should you do?

a. Give the client the correct name, and explain that your boss was not aware of this change

b. Avoid the situation.

c. Quickly take your boss aside and provide the correct name.

d. Wait until the client leaves, and then give your boss the correct information

122. Unresolved conflict often results in loss of ____, the stifling of creativity and the creation of barriers to and collaboration.

a. Productivity/Co-operation

b. Productivity/Communication

c. Maturity/Communication

d. Maturity/Understanding

e. Maturity/ Co-operation

123. There is always something that stops people from finding a successful solution to a problem. From among the given choices, identify the barriers to problem solving. Select all that apply.

a. Natural calamity

b. Irrelevant information

c. Lack of commitment

d. Functional fixedness

e. Mental set

f. Lack of resource

124. In Delegating, the first step is called "Directions. What action does a manager perform in this step?

a. Lists out the negative consequences to the employee if he/she fails.

b. Provides a clear picture of what 'done looks like." c. States clearly the level of authority the employee has in making a decision

d. Shares with the employee a step-by-step list of actions that he/she

125. What are the different ways in which a problem can be defined? Select all that apply.

a. Differentiate fact from opinion.

b. Determine who was responsible for the problem.

c. Specify underlying causes.

d. State the problem specifically.

e. Do not consult anyone for information.

f. Analyze how the problem can be sub-divided for arriving

126. It is a method that is credited to the founder of Toyota Industries, Sakichi Toyoda. Its first appearance was in the field of engineering. Identify the method from the given options.

a. Execution

b. Project-based Learning

c. Root Cause Analysis

d. Implementation

127. The _______ seeks to identify the big picture and all of its components.

a. Domain-specific Strategy

b. Scientific Strategy

c. Top-Down Strategy

d. Bottom-Up Strategy

128. We use _________to gain people's compliance to influence and this strategy is called "social proof", which is an show how many people have already complied with our request.

a. Collaboration/Example

b. Endorsement / Example

c. Emotional distance / Social validation

d. Emotional distance/Technique

e. Social validation / Technique (Doubt answer)

129. Which of the following is likely to be perceived as NOT being a team player's quality?

a. Give opinions that pleases team members even if it is untrue.

b. Establish trust.

c. Avoid backstabbing.

d. Share the glory

130. .Using "I" language when resolving conflicts gives you an opportunity to

a. Take ownership of your feelings and thoughts.

b. Take charge of the situation by making the other person defensive

c. Make a statement that you are right and the other person is wrong

d. Promote your point of view.

131. Principles of the Negotiation mindset are:

a. Curiosity and creativity.

b. To find a way to disagreement.

c. To focus on collaboration.

d. Flexible enough to adapt to change

e. To find a way to agreement.

132. You are working in an agile project/environment with tight deadlines. You are given a task and are expected to complete it within a stipulated time. After some time, another task gets assigned to you, which also has the same priority. How will you manage completing both thetasks with the same timelines?

a. Apply for sick leave.

b. Resign the current job and apply for new job.

c. Ask for a release.

d. Suggest that the second task be assigned to your colleague

e. Use Project Management template to find a way to complete both tasks effectively.

f. Refuse to accept the second task

133. Which of these are best examples of accountability at work? Select all that apply.

a. ACEO who is accountable to employees' rules.

b. Employees being consistent in doing the right thing in all aspects pertaining to their job.

c. A middle manager who is accountable to a competitor.

d. Employees completing any tasks that have been designated to them.

e. A board of directors that is accountable to line workers.

134. Your team is faced to decide on a very controversial and emotionally charged issue. Your supervisor has asked everyone in the team to express the views. What should be your first thought in this situation?

a. It is good to express my true feelings without any fear of reprisal

b. In majority of cases, it is best not to let my true feelings

c. How open am I depends on the issue and the people around me at that point of time,

d. I try to be vulnerable in sensitive situations like these, so I step back

135. To identify a problem, one should .

a. Look for unhappy customers.

b. Compare one set of standards or goals to a second set of standards or goals.

c. Use intuition to see that things do not look right

d. Compare the current state of affairs with some standard or desired future state.

136. Client was not very happy with the outcome as it did not meet the requirement as given to the developers. Developers state that something went wrong during the production phase. What happened in this situation? Select all that apply.

a. Client lacked clear vision

b. Both developer and production team lacked collaboration

c. Developers team was passing the buck to cover up their mistake.

d. Team lacks groupthink

e. Team lacks DevOPS mindset.

137. Agile promotes one of the following options. Choose the correct option.

a. EDUF-Enough Design Up Front

b. ONDOF-No Design Up Front

c. ODDUF-Detailed Design Up Front

d. OBDUF-Big Design Up Front

138. Given below are characteristics of an effective work group, except one. Identify the option that is NOT considered as a characteristics of an effective work group.

a. A sense of commitment by team members to their own goals and objectives.

b. The resolution of conflict by members themselves.

c. The open expression of feelings and disagreements.

d. A belief in shared aims and objectives.

139. . Thomas-Kilmann model is a barometer of .

a. Influencing style

b. Negotiation style

c. Decision Making style

d. Conflict Resolution style

140. What are some of the steps you can take to identify stakeholders? Select all that apply.

a. Communicate and observe

b. Observe and analyze.

c. Analyze and communicate.

d. Take time to review who will own benefits and be affected by dis benefits

e. Prioritize and communicate.

141. Conflicts lead to creating problems within a team. Which of the following are characteristics of conflict?

a. Perceive incompatible goals.

b. Share belief thoughts.

c. Express feelings.

d. Share independent thoughts.

e. Perceive interference for outside parties.

142. Cognitive blocks are our ways of ________and ________. These contribute to how we approach and carry out problem solving, leading to barriers.

a. Feeling/Sensitizing

b. Explaining/Sensitizing

c. Analyzing/Thinking

d. Thinking/Feeling

e. Analyzing/Sensitizing

143. You are a Project Leader. You see one of your team lead talks in abusive way to some ofthe junior team members which are against organization culture. You feel this behavior is not at all acceptable and its high time to apprise this team member about the same and ensure that he talks to everyone in team in polite manner. How will you achieve this keeping in mind that the team member is very good technically and hence he feels he has an upper hand overothers in the team?

a. You will tell the team lead about the wrong behavior and ask him to stop talking to juniors in abusive way whenever you catch him doing so.

b. For the time being you will ignore the behavior of the team lead as he is a critical resource.

c. You will start a culture of upward feedback and ask the team for anonymous feedback, both yourself and other leads. Mass feedback should serve as a proof to influence the team lead.

d. You will ask the team lead to conduct a session on Organizational values and behavioral conduct for the team.

144. The hiddenness and personal nature of trust can be a problem for relationships, teams or organizations.

a. FALSE

b. TRUE

145. How does lengthening our perspectives as part of problem solving help us? Select all that apply.

1. Creating long term impact on the decisions made.

2. Creating short term impact on the decisions made

3. Increasing productivity over time.

4. Identifying our fixed beliefs.

5. Focusing on immediate consequences.

146. In order to achieve results, what should we make the audience agree to? Select all that apply

a. There may still be points of contention, but in principle they agree that we are on the nigh track

b. Make them agree to at least two to three points in order of priority to move on

c. Let them get clarified about the business requirement document.

d. Let them agree to all the points before moving ahead

e. Start all over again until there is agreement on each and every point

147. Ryan delegated some of his tasks to his colleagues. He carefully explained the tasks to be performed and the performance standards by which the work would be judged. How should Ryan follow up with his colleagues? Select all that apply.

a. He should set up a due date for the tasks and email reminders along the way

b. He should monitor the employee's progress daily correcting any performance errors immediately

c. He should make himself available to answer further questions and provide additional training if necessary

d. He should appoint another senior employee to monitor the employee's progress every day

e. He should set a due date and allow the employee "space" to complete the task without his interference.

148. "That project looks challenging, and I will lead it" is an example of _________and "Failure is the limit of my abilities" is an example of_______.

a. DevOPS mindset/Agile mindset

b. Agile mindset/DevOPS mindset

c. Agile mindset/Growth mindset

d. Fixed mindset/Growth mindset

e. Growth mindset/fixed mindset

149. Given below are a few statements. Identify the ones that are suggestions for building good co-worker relationships. Select all that apply.

a. Be a team player.

b. Focus on one's own goals and create personal agendas.

c. Be a good mentor and mentee.

d. Maintain honest and open relationships.

e. Openly share problems and progress and avoid smoothing as a collaborative tactic

f. Make other people feel important

150. Choose the options that indicate that agile is working for your organization an0d that your efforts are succeeding. Select all that apply.

a. More allocation of resources on low value products

b. A decrease in participation of stakeholders in agile meetings. For example, during the sprint demo.

c. An increase in product quality & value delivery

d. Increased cycle time for hypothesis validation

e. An increase in team velocity.