TCS Wings1 Business skills track 2 IMP Questions and answers - Part 1

Hey guys, here is the most asked TCS Wings1 Business skills track 2 IMP Questions and answers - Part 1

Prepare well 👍 Best of Luck everyone 😊✔

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Question 1: Which principle of persuasion is related to titles, tailors and tune?

1. None of the options are correct

2. Consensus

3. Scarcity

4. Authority

Answer: D

Question 2: The "vice technique" is a tactic of one of the following options. Identify the correct answer.

1. Conflict Resolution

2. Negotiation

3. Persuasion

4. Storytelling

Answer: B

Question 3: On his first day at work in the DIY Shop, Bill's manager asked him to sweep the aisles clean. In aisle three, a customer was examining two different decking products. "Excuse me," he asked the new employee. "Which one do you think is best? I want some decking that will last, while looking modern. Which one do you think is the best fit?" Taken aback and without thinking. Bill answered, "I like the one in your right hand. It's a nicer color and seems pretty sturdy to me." Persuaded by what he thinks is an expert, the customer walks away with 50 pieces of expensive decking. The above passage refers to which principle?

1. Reciprocity

2. Authority (Persuaded by what he thinks is an expert)

3. Persuasion

4. Social Proof

5. Liking (I like the one in your right hand)

6. Consistency

Answer: B, C & E

Question 4: Maki was part of a new project. She was anxious to meet new team members and experience her first job. On the first day, her manager presented her with a meeting full of tasks and responsibilities. She felt overwhelmed as she must get all of these done and was not sure where to start. What should Maki do to ease her anxiety and manage her time effectively?

1. Take a break for 10 minutes, get back and calmly list down tasks on priority and start solving them.

2. Accept the tasks and try to delegate them to team members.

3. Seek help from a senior associate to complete her tasks.

4. Get prepared for such hectic pressure as a routine matter.

5. Talk to the manager and explain that she is very new to the team, and it is difficult for her to handle all these responsibilities.

Answer: A

Question 5: One day a poet was requested to interpret an especially peculiar and obscure passage within one of his own poems. His response was “at the time that I was writing that particular verse, only God and myself knew its meaning. Now it is only God who knows. What does the poet mean by his answer?

1. The poet has forgotten the meaning of his own words.

2. Poets do not often know where their creative inspiration comes from.

3. Most people cannot understand poetry.

4. God is much wiser than people are.

Answer: A

Question 6: ___________ is the first step in problem-solving.

1. Diagnosing the problem

2. Identifying possible solutions

3. Observing, evaluating and adjusting

4. Determining the root causes of the problem

Answer: A

Question 7: Peter is a hard-working team member and works more than 10 hours a day to complete his deliverables. He has a faulty laptop but despite his technical challenges, he manages to complete his task as per the deadline. His mother has also not been keeping well and he, being the only breadwinner of the family, needs to lend his complete support. Just a few days back he took few sick leaves. You are Peter's manager. How would you like to support him?

1. You will assess his workload to see if he is overloaded, and if that can be delegated to others.

2. Your immediate support will be to fix his laptop so that he is not stressed technically.

3. You will support him by giving him additional leaves if he requires.

4. You will pull him out of the project as he has personal challenges.

5. You will have a discussion with him and understand about his family health status and provide him support.

6. You will give him less responsibilities so that he is a little relaxed.

Answer: A,C,E

Question 8: Trust is instantly built. Is the statement TRUE or FALSE?

1. False

2. True

Answer: A

Question 9: Which of the following will you do while planning? If you are working towards your personal growth. Select all that apply.

1. Give 80% of your time to important and urgent tasks.

2. Learn to say no to less important tasks.

3. Discuss with the mentor about your personal growth.

4. Fill your calendar with the most important tasks.

5. Make time to do something new.

Answer: B,C,D,E

Question 10: You are frustrated because your colleagues in North America keeps messaging you at 5:00 AM (your time). They send you seemingly urgent requests when you're sleeping or just waking up, and you are sick of being bombarded with multiple requests even before you start your day. You get the vibe that they do not like you much and you do not know how to approach them. Which of the following statement fits to the above situation?

1. Rather than assuming one should have an open conversation with the team.

2. Does not know how to prioritize tasks.

3. Work comes first, hence time is irrelevant.

4. This Conflicting situation is because you have not understood the American culture.

Answer: A

Question 11: A(n)……….. is the existence of a discrepancy between existing and a desired state of affairs.

1. Opportunity

2. Solution

3. Problem

4. Weakness

Answer: C

Question 12: Identify the options that do not qualify as the feature of DevOps. Select all that apply.

1. It requires maximum downtime and minimal service backups.

2. Deployment needs less programming knowledge when compared to the development of others.

3. Teams need to communicate in order to proceed to the next step.

4. There are separate teams for operations and developments.

5. DevOps is a tool which is solely automation

Answer: A, D

Question 13: What happens when there is trust between people? Select all that apply.

1. Trust makes people comfortable in taking advantage of anyone with.

2. Trust makes people feel eager to be a part of a relationship or group that depends on each other.

3. People willingly contribute in what is needed, not just by their presence, but also talent, energy and honest thoughts on how the relationship or group can grow.

4. People can share their confidential information with each other as well.

5. Trust doesn't make people comfortable in taking advantage of any other person.

Answer: B,C,D

Question 14: ……….. , ……….. and ............. are the suggested three practices to be followed for effective problem-solving. Select the appropriate options to fill in the blanks.

1. Scheduling

2. Retesting the solved problems

3. Analyzing

4. Planning

5. Prioritizing

6. Identifying our feeling

Answer: C,D,E

Question 15: The rule of reciprocity is a social norm in which a person feels obligated to return the favor, if someone does something for them.

1. True

2. False

Answer: A

Question 16: Which of the following is/are suggested way(s) of building good relationships with customers?

1. When a customer complains, be defensive.

2. Place the company’s needs first.

3. Show care and concern for the customer.

4. Establish customer dissatisfaction goals.

Answer: C

Question 17: Name the title of the speech of Dr. Martin Luther King is ___________.

1. I have a dream

2. The story of my family

3. The story of my friend life

4. The story of my life

Answer: A

Question 18: A specific type of argument that is based only on principles of logic and reasoning is called Persuasion.

1. True

2. False

Answer: B

Question 19: Which of the following would NOT influence your assessment of data, information or evidence?

1. Assumptions

2. Conceptual Knowledge

3. Point of View

4. Implications

Answer: D

Question 20: How can team creativity be promoted?

1. Relieve team members of accountability to promote creative ideas.

2. Establish challenges for the team.

3. Evaluate ideas during the idea generation stage.

4. Stress and deadlines to encourage intensity and focus.

Answer: B

Question 21: What are some of the steps you can take to identify stakeholders? Select all that apply.

1. Observe and analyze

2. Communicate and observe.

3. Analyze and communicate.

4. Prioritize and communicate.

5. Time to review who will own benefits and be affected by dis benefits.

Answer: A,B

Question 22: Understanding personality types helps to establish rapport and influence with others in a business setting. Which of the following are the characteristics of the personality type called regulators? Select all that apply.

1. Regulators may not seek formalized approvals of their achievements from those in post.

2. Application of the regulator is logical and well structured and the style lacks emotions.

3. The first thing on the regulator's mind is how their ideas may affect their staff.

4. The regulator is extremely patient and does not expect immediate action.

5. The pure regulator is assertive and reserved in outlook.

Answer: A,B & E

Question 23: Charities that send you half a dozen greeting cards along with a request for a donation or using the compliance technique of.

1. Reciprocation

2. Authority

3. Scarcity

4. Liking

Answer: A

Question 24: From the given options, select the stages of successful ideation. Select all that apply.

1. Implementation

2. Persuasion

3. Modification

4. Generation

5. Visualization

6. Collaboration

7. Selection

Answer: A, D, G

Question 25: Creativity is likely to occur when three components come together which involve expertise, creative thinking skills, and.

1. Proper lightning in the work environment.

2. Extrinsically Motivating conditions in the work environment.

3. Right type of motivation

4. Stable economic conditions.

Answer: C

Part 2

Part 3