TCS Wings1 Business skills track 2 IMP Questions and answers - Part 5

Hey guys, here is the most asked TCS Wings1 Business skills track 2 IMP Questions and answers - Part 1

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31. An employee with good emotional intelligence would like to be observed engaging in some of the following behaviours. Select all that apply

a. Recognize when a coworker needs help and is too embarrassed to ask

b. Recognize that the boss is facing considerable pressure

c. Deal effectively with an angry customer

32. Robert Saxon is one of the most senior leaders in the organizations. A board meeting was arranged where new critical aspects were discussed, and crucial decisions were made from the business perspective.at his level, especially as an agent for shareholders, it is expected that Roberts makes honest disclosure to the board members about the costs, benefits and risks involved in some of the large accounts that come under his purview. The fact is Roberts earns his full compensation when these projects run successfully, whereas he is expected to share responsibility for underperformance if the projects productivity decreases. Taking this into account, Robert decides to understate the risks and costs while overstating benefits, in this case, Roberts acts of providing information was based on his thinking that any judgements expressed may affects him personally. Which source of bias does this situation reveal? Select all that apply

a. This is interpreted as planning fallacy as Robert ignored his previous experience and envisioned success scenarios and overlooked the potential for mistakes and delays

b. This refers to cognitive bias as Robert being an expert seems to have underestimated his own level of knowledge or ability

c. This is a distortion that is motivated, either consciously or unconsciously, by Roberts personal situation

d. This states confirmation bias as Robert is found to have been favouring ideas that confirm his existing beliefs

e. This is an example of motivational bias as Roberts shows a natural tendency to highlight the positives in accordance with his motivations and incentives

33. Structured problems typically have ____, while unstructured problems typically have ______.

a. Only one solution; many solutions

b. One solution; two solutions

c. Many solutions; fewer solutions

d. Two solutions; three solutions

34. Identify the behavioural reaction to anxiety

a. Avoiding situation where there are chances of experiencing anxiety

b. Escaping situations when feeling of anxiety begins

c. Both the options are correct

d. None of the options are correct

35. You could not achieve the outcome as planned because _______ and ________.

a. You did not get enough support; there was no guidance

b. Your goals was not interesting; you might have lost interest

c. You did not set SMART goals; you could not come up with an effective plan

d. You could not find enough time; you could not delegate the work

36. Which among the below reason is important for team cohesiveness?

a. Task commitment and group pride

b. Conflict and debate

c. Competition and rigor to excel

d. Regular friction and attraction

37. In which step of the problem-solving decision-making process is the fishbone diagram used?

a. Last

b. Second

c. Third

d. It is not used

38. You have an important meeting with a prospective client later today. You know from your previous if=discussion that the prospect is impressed with your proposal, but does not believe that implementing your ideas at the particular time is a top priority. Which of the following approaches would provide you with the greatest chance of persuading the prospect to approve your proposal in the shortest period of time?

a. Emphasize what the prospect will lose if he does not implement your ideas at the present time (scarcity principle)

b. Emphasize the positive features and benefits of your proposal

c. Ask the prospect the outline his objections to your proposal

d. Begin with a respect for a commitment and then try to close the sale

39. What should you do when there is a misunderstanding with a customer? Select all that apply

a. Apologize for the misunderstanding even though its ma not have been your mistake

b. Tell them it was someone else’s fault

c. Ask them what you can do to help clarify

d. Avoid to discuss something else

40. Which among the following is the second step in problem-solving.

a. Analyse the problem

b. Define the problem

c. Plan action

d. Implement solution & review progress

41. Charities that send you lots of greeting cards along with a request to do donations for them. Which mode of persuasion is used here?

a. Liking

b. Authority

c. Scarcity

d. Reciprocation

42. Which among the following is not a barrier to problem Solving

a. Assumptions

b. Confirmation Bias

c. Functional Fixedness

d. Consistency

43. Which among the following is the famous speech delivered by Dr. Martin Luther King?

a. I have a dream

b. My Story

c. Life of black People

d. End of racial discrimination

44. [MSQ] Which among the following are mental models for Agile software development. Select all that apply.

a. Release based development

b. Decremental development

c. Continuous Improvement

d. Iterative development

45. What are the elements of conversation?

a. Plan, Prepare, Listen, Close & Clarify along the way

b. Think, Learn, Know, say, Close and Clarify

c. Think, Know, say, Close and Clarify

d. Plan, Prepare, Close & Clarify along the way

46. Which of the following would NOT influence your assessment of data, information or evidence?

a. Assumptions

b. Conceptual Knowledge

c. Point of View

d. Implications

47. What does teamwork mean?

a. To work hard with others

b. To communicate well with others

c. To work well with others

d. To work using soft skills

48. Which among the following involves Pareto’s Principle.

a. Give 80% of your time to 20% most important and urgent tasks.

b. Learn to say no to less important tasks.

c. Discuss with the mentor about your personal growth.

d. Fill your calendar with the most important tasks.

e. Make time to do something new.

49. When working to resolve an issue and achieve a win-win solution to a conflict, it is most effective to use __________ and ___________ technique.

a. Compromise / Forcing

b. Competition / Forcing

c. Confrontation / Problem Solving

d. Forcing / Problem Solving

e. Competition / Confrontation

50. [MSQ] Identify suggested techniques for overcoming time waste in the work environment. Select all that apply.

a. Do the most important things later.

b. Be decisive and finish things.

c. Set a time limit for important tasks and projects

d. Perform multitasking of most important and least important tasks.

51. How we can be a good team player. Select all that apply.

a. By Communicating Well

b. Be a problem solver

c. Take initiative

d. Do only what is assigned to you and take rest

52. [SBQ] What happens when there is trust between people? Select all that apply. (Situation Based Question)

a. Trust makes people comfortable in taking advantage of anyone with.

b. Trust makes people feel eager to be a part of a relationship or group that depends on each other.

c. People willingly contribute in what is needed, not just by their presence, but also talent, energy and honest thoughts on how the relationship or group can grow.

d. People can share their confidential information with each other as well.

e. Trust doesn't make people comfortable in taking advantage of any other person

53. [MSQ] What are some of the steps you can take to manage multiple stakeholders? Select all that apply.

a. Observe and analyse

b. Communicate and observe

c. Analyse and communicate.

d. Prioritize Outcomes.

e. Time to review who will own benefits and be affected by dis benefits

54. . Select the options applicable to Agile Mindset

a. Stubbornness

b. Positive Mindset

c. Thirst of Knowledge

d. Hard thinking

e. Goal of team success

f. Willingness to fail

55. Which of the following is/are suggested way(s) of building good relationships with customers?

a. When a customer complaint, be defensive.

b. Place the company’s needs first.

c. Show care and concern for the customer.

d. Establish customer dissatisfaction goals.

56. [MSQ+SBQ] On his first day at work in the DIY Shop, Bill's manager asked him to sweep the aisles clean. In aisle three, a customer was examining two different decking products. "Excuse me," he asked the new employee. "Which one do you think is best? I want some decking that will last, while looking modern. Which one do you think is the best fit?" Taken aback and without thinking. Bill answered, "I like the one in your right hand. It's a nicer colour and seems pretty sturdy to me." Persuaded by what he thinks is an expert, the customer walks away with 50 pieces of expensive decking. The above passage refers to which principle?

a. Reciprocity

b. Authority (Persuaded by what he thinks is an expert)

c. Social Proof

d. Liking (I like the one in your right hand)

e. Consistency

57. [SBQ] It is Rubin’s 3rd year in the organization he already feels quite stressed out working for more than his usual office hours the tasks that are assigned to him a repetitive and the workload is high with strict deadlines however Ruben’s Boss has high Expectations on him and Rubin does not want to disappoint is boss proven expects a promotion the next year while at the same time he has thoughts about quitting right away because of the stress what should Ruben do in this situation

a. Ruben should sign up for a meditation course.

b. Ruben should take a one-week vacation to an isolated hill station to assess his mental Wellbeing. Get back with renewed commitments.

c. Ruben should cultivate a hobby like photography, travel, music or reading to avoid monotony.

d. Ruben should enrol for the fit-for-life program.

58. Peter is a hard-working team member and works more than 10 hours a day to complete his deliverables. He has a faulty laptop but despite his technical challenges, he manages to complete his task as per the deadline. His mother has also not been keeping well and he, being the only breadwinner of the family, needs to lend his complete support. Just a few days back he took few sick leaves. You are Peter’s manager. How would you like to support him?

a. You will assess his workload to see if he is overloaded, and if that can be delegated to others.

b. Your immediate support will be to fix his laptop so that he is not stressed technically.

c. You will support him by giving him additional leaves if he requires.

d. You will pull him out of the project as he has personal challenges.

e. You will have a discussion with him and understand about his family health status and provide him support.

f. You will give him less responsibilities so that he is a little relaxed

59. How can team creativity be promoted?

a. Relieve team members of accountability to promote creative ideas.

b. Establish challenges for the team.

c. Evaluate ideas during the idea generation stage.

d. Stress and deadlines to encourage intensity and focus

60. ___________, ___________ and ___________ are the suggested three practices to be followed for effective problem-solving. Select the appropriate options to fill in the blanks.

a. Scheduling

b. Retesting the solved problems

c. Analysing

d. Planning

e. Prioritizing

f. Identifying our feeling