TCS Wings1 Business skills track 2 IMP Questions and answers - Part 6

Hey guys, here is the most asked TCS Wings1 Business skills track 2 IMP Questions and answers - Part 1

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61. The "vice technique" is a tactic of one of the following options. Identify the correct answer.

a. Conflict Resolution

b. Negotiation

c. Persuasion

d. Storytelling

62. Which principle of persuasion is related to titles, tailors and tune?

a. None of the options are correct

b. Consensus

c. Scarcity

d. Authority

63. [MSQ] Identify the options that do not qualify as the feature of DevOps. Select all that apply.

a. It requires maximum downtime and minimal service backups.

b. Deployment needs less programming knowledge when compared to the development of others.

c. Teams need to communicate in order to proceed to the next step.

d. There are separate teams for operations and developments.

e. DevOps is a tool which is solely automation

64. Creativity is likely to occur when three components come together which involve expertise, creative thinking skills, and.

a. Proper lightning in the work environment.

b. Extrinsically Motivating conditions in the work environment.

c. Right type of motivation

d. Stable economic conditions.

65. Creativity requires challenging “Business as usual”

a. True

b. False

66. Identify the aspects that could be improved by cultivating a growth mindset. Select all that apply.

a. Rewards and recognition.

b. Performance and productivity

c. Performance and groupthink

d. Goal achievement and happiness

e. Connection and groupthink.

67. Which of the following statements regarding delegation is false?

a. Some supervisors with a strong need for ego fulfilment try to do all the work themselves so that they get personal credit from their supervisors.

b. All team members should be delegated with all kinds of work with equal responsibility for only then

c. they will get empowered.

d. A careful explanation of the task to be accomplished is important in successful delegation.

e. Skilful delegating is bound to save time for a supervisor in the long run.

68. [SBQ] Linda and her close friend were involved in an unhealthy argument recently, which has caused a rift between the two. What should Linda do in this situation?

a. Linda should ignore the issue and move on with her tasks.

b. Should suppress her ego and invite her friend over for a cup of coffee or dinner.

c. Linda needs to wait for her friend to make the first move.

d. Linda should seek the help of a mutual friend to mediate.

69. Some of the followings are ways that can be used to improve your creativity, except a few. Identify the exceptions, select all that apply.

a. Discipline yourself to think laterally.

b. Embrace mistakes.

c. Conduct brainstorming sessions.

d. Concentrate intensely on the task at hand.

e. Stick to the traditional mental set.

70. Why is communication an important skill in problem solving? Select all that apply.

a. Communication generally hampers the troubleshooting process.

b. Communication enables us to articulate our solution.

c. It’s not important - Managers can do everything through email or texting.

d. We need to make others listen to us when we tell them what to do.

e. Communication is not that essential while gathering information about the problem.

f. Communication is essential in order to gather information about the problem.

71. When resolving an incident, what kind of decision-making skills, operations team (application and infrastructure) adopts in addition to business impact:

a. Risk assessment

b. Fact based quality

c. Time bound decision

d. Monetary impact

72. [SBQ] A development team often gets some production support requirements in addition to the work in the sprint backlog. The team adapted their team composition and created the sub team to support these ad hoc requirements. Which of the following statements is true

a. It is OK to create sub teams within a development team

b. It is not ok since there cannot be sub teams within a development team.

c. The team can complete the production support as one team since it is high priority and then connect back to the original sprint work

73. Which Acronym is related to the GOAL setting? Select the appropriate option

a. TED (Tell me, explain to me, describe to me)

b. KISS (Keep it simple, stupid)

c. SMART (Specific, measurable, attainable, realistic, time-bound)

d. WIIFM (What’s in it for me)

74. A (n) ___________ is the existence of a discrepancy between existing and a desired state of affairs.

a. Opportunity

b. Solution

c. Problem

d. Weakness

75. When negotiating asking for something extra at the end, right before you make your agreement is ___________.

a. Quivering Pen Technique

b. Vice Technique

c. Nibble Technique

d. Salami Technique

76. Trust is instantly built. Is the statement TRUE or FALSE?

a. True

b. False

77. Which of the following would NOT influence your assessment of data, information or evidence?

a. Assumptions

b. Conceptual Knowledge

c. Point of View

d. Implications

78. [SBQ] Maki was part of a new project. She was anxious to meet new team members and experience her first job. On the first day, her manager presented her with a meeting full of tasks and responsibilities. She felt overwhelmed as she must get all of these done and was not sure where to start. What should Maki do to ease her anxiety and manage her time effectively?

a. Take a break for 10 minutes, get back and calmly list down tasks on priority and start solving them.

b. Accept the tasks and try to delegate them to team members.

c. Seek help from a senior associate to complete her tasks.

d. Get prepared for such hectic pressure as a routine matter.

e. Talk to the manager and explain that she is very new to the team, and it is difficult for her to handle all these responsibilities.

79. _________ appeals to the audience’s emotions and _________ shows credibility and makes one seem trustworthy and believable

a. Ethos / Pathos

b. Pathos / Ethos

c. Ethos / Logos

d. Echoes / Logos

e. Pathos / Logos

80. A specific type of argument that is based only on principles of logic and reasoning is called Persuasion.

a. True

b. False

81. To identify a problem, one should ___________.

a. Compare one set of standards or goals to a second set of standard or goals

b. Compare the current state of affairs with some standard or desired future expectations.

c. Use intuition to see that things do not look right

d. Look for unhappy customers

82. For connecting emotionally, you need to reach the _______

a. Brain

b. Heart

c. Stomach

d. Lungs

83. [MSQ] To develop your creativity you should _________. Select all that apply

a. Allow to have pressure to produce immediate results

b. Be willing to take risks

c. Reward your curiosity

d. Commit yourself to developing your creativity

e. Stick to your comfort zone and don't take new risks

f. Stick to the boundaries and go with the flow

84. [SBQ] Aman’s team gathers for the monthly progress and problem report about reaching individual and departmental objectives. Choose the option that best describes the meeting.

a. Only a few team members are concerned about the impact of their presentation, they attempt to blame each other within the team

b. There is an open and realistic sharing of both progress and problems.

c. One clique exists within this team, and their presentations sound about the same political stuff.

d. It is obvious that most members play the political game

85. Ryan delegated some of his tasks to his colleagues. He carefully explained the tasks to be performed and the performance standards by which the tasks would be judged. How should Ryan follow up with his colleagues? Select all that apply.

a. He should set up a due date for the tasks and email reminders along the way.

b. He should appoint another senior employee to monitor the employee’s progress.

c. He should set a due date and allow the employee “space” to complete the tasks without any interference

d. He should make himself available to answer further questions and provide additional inputs if necessary

e. He should monitor the employee’s progress daily, correcting any performance issues immediately.

86. [SBQ] We have several theories of perception that are related to the head and the heart. Select the most appropriate assumption

a. People's behaviour and action are extrinsically linked to their mother and father’s parenting style, and the behaviour and actions of siblings.

b. People need a way to judge which stories are believable and which are not

c. How people process information about the world can play an important part in what kind of message they find most persuasive

d. People need to understand messages regardless of who seeks to persuade them

87. [SBQ] Tinoy and you are part of a project and you have been given certain responsibilities to flufylline being a responsible team mate completed his task on time. He always understands his role as a responsible team member and hence he flagged off his laptop issue (some technical defect) much in advance so that when the project starts his work can move seamlessly. You are also a highly responsible person and quite skilled. Your work is to liaise with one of the team members from the COE team. However, due to Poor health condition of the associate from the COE team, your work got stuck. This impacted the overall project delivery. You are empathetic towards the associate from the COE team as he stays all alone in Mumbai and hence you decided to be supportive of him. Choose the correct option from below that fits into the above situation.

a. This situation tells us that you are a responsible person

b. We need to make choices many times. You chose to prioritize health, relationship over work and there is no harm in it.

c. You should talk to any other team member who is close to you and seek their help

b. The Product Owner can add the new item in the product backlog in the next sprint planning. Then the Product Owner can bring that up for the developer’s selection.

d. You might be a responsible individual; however, you did not display accountability. You should have looked for an alternate option when you got to know about the health issue of the team member from the COE team. Your timely action could have helped the project to get completed in time.

88. [SBQ] You are frustrated because your colleagues in North America keeps messaging you at 5:00 AM (your time). They send you seemingly urgent requests when you're sleeping or just waking up, and you are sick of being bombarded with multiple requests even before you start your day. You get the vibe that they do not like you much and you do not know how to approach them. Which of the following statement fits to the above situation?

a. Rather than assuming one should have an open conversation with the team.

b. Does not know how to prioritize tasks.

c. Work comes first; hence time is irrelevant.

d. This Conflicting situation is because you have not understood the American culture.

89. When an acquaintance of yours asks you, “How is business”? You respond saying “stakes are up by 14% what about yours at this time?” What type of communication has taken place between both of you?

a. None of the options are correct

b. Feeling

c. Opinion

d. Fact

90. [SBQ+MSQ] A few days after the sprint planning, the Product Owner finds that it makes sense to develop another new functionality. Which two of the following statements are correct?

a. The Developers will add the new item to the Sprint Backlog

b. The Product Owner can add the new item in the product backlog in the next sprint planning. Then the Product Owner can bring that up for the developer’s selection.

c. If the Developers agree, the Product Owner can swap an existing functionality in the current sprint, for the new functionality.

d. The Developers should obtain the Scrum Master’s approval to add this to the Sprint Backlog