TCS Wings1 Business skills track 2 IMP Questions and answers - Part 4

1. When you convince others with strong arguments it is known as – Persuasion

2. You are stressed out as you have tons of work to be delivered. What will you do now? Select all that apply.

a. Set Smart

b. Calm yourself

3. Structured problems typically have – Only One Solution; Many Solutions

4. The objective of DevOps environment is to –

a. Combine Developments & Operations

b. Define clear roles and responsibilities amongst all teams

c. Allow teams to work in their comfort zones so that they can speed up delivery

d. Share detailed feedback by the end of the project

5. Which among the below reasons is important for team cohesiveness? – Conflicts and debates

6. Creativity requires challenging “business as usual”. – True

7. An employee with good emotional intelligence would like to be observed engaging in some of the following behaviours.

a. Deal Effects ….

b. Recognize when a coworker ….

8. Identify the behavioural reaction to anxiety - Both Correct

9. A six-step version of Process Writing can be viewed as a strategy for accomplishing the task (solving the problem) of doing a writing project. If so, we need to follow the given steps in a particular order.

a. Brainstorming

b. Organizing the ideas

c. Developing a draft

d. Obtaining feedback

e. Revising

f. Publishing

10. What should you do when there is a misunderstanding with a customer? - Select all that apply.

a. Ask them what you can do to help clarify

b. Apologize for the misunderstanding even though it may not be your mistake

11. While trying to do persuasion, it is important to follow a process. Which of the following statements is TRUE in the process of persuasion? Select all that apply. – All

12. You have an important meeting with a prospective client later today. You know from your previous discussions that the prospect is impressed with your proposal, but does not believe that implementing your ideas at this particular time is a top priority. Which of the following approaches would provide you with the greatest chance of persuading the prospect to approve your proposal in the shortest period of time? – Emphasize what the proposal will lose if he does not implement your ideas at the present time (The scarcity Principle)

13. You are managing a project of launching a sales tool. However, there is this one particular person who is one of the key influencers, did not like the tool as he felt that the tool is not at all user friendly. Be it in the lunch canteen or at the corridor, wherever he would meet you he would literally jeer at the project declaring it as a “shit” tool. You know that he is a critical internal stakeholder of yours and handling him is the key for your tool to be successful. How would you like to go about it? Choose the right option/s from the below options. –

a. You will request him to use the tools once and ask him/his team to specifically highlights the flaws. You will ensure that you will not get defensive and take his feedback with an open mind, acknowledge the genuine faults of the tools and ask for his suggestion to improve it

b. You will politely tell him that you do not appreciate the ways he is sharing the feedback. You will assert yourself and ask him to give you specific feedback

c. You will not bother about him and very calmly ignore him. You will find out ways to influence external stakeholder directly

d. All the options re correct

14. Daydreaming is one of the most fundamental idea-generation technique to trigger great ideas - True

15. Identify the steps of root cause analysis from the options given below – Select all that apply

a. Identify and describe the problem clearly

b. Brainstorm possible solutions

c. Analyse the quality of the solutions

d. Establish a timeline from the normal situation up to the time the problem occurred

16. In which step of the problem-solving decision-making process is the fishbone diagram used? – Second

17. You could not achieve the outcome as planned because ___ and ____ - You did not set SMART goals; you could not come up with an effective plan

18. One of your team leads is known for his team management skills. His team talks highly ad out his "Happiness board" initiative. In this initiative, the team members are supposed to write any issues they are facing related to work and ask for help on a board kept in their team area. Entire team has a dedicated hour every day to discuss the issues wri琀琀en at the board and help each other in solving the issues they are facing. The Lead himself participates regularly in this daily meeting and shares his experience with team and tries to help the team members in best possible way. Due to this, Lead earns lot of respect from his team members. Also, entire team is very supportive of each other and is one of the best performing teams in the project. What persuades the Lead to help and support his team members? –

a. He believes in creating an environment of sharing and caring so as to ensure team performs to its best and continue two support each other through reciprocation.

b. He is a very good human being and therefore helps everyone

c. He might have gone through these collaborative techniques in the leadership training problems available in the organizations

d. Everyone does it, there is nothing different

19. What does this term indicate in relation to Growth Mindset - 'Think realistically about time and effort'. Select all that apply.

a. Effort and time goes hand in hand

b. Don’t expect to master every topic under the sun in one sittng

c. It takes time to learn

20. Since all members of a group are rarely equal in status, most groups suffer from –

a. Minority Domination

b. Majority domination

c. Too much diversity

d. gridlock

21. Given below are some of the tasks that you perform. Identify the one that stands as an example of streamlining your work in an effort to eliminate time wasting tasks. –

a. look for duplication of effort and waste; Then, take action to eliminate them

b. read and reply to email hourly

c. be a good organisation citizen and help others routinely with their tasks

d. assist your secretary with routine phone calls

22. What are the five barriers to a sale according to zig Ziglar?

a. No need, No money, No hurry, No trust, No desire

b. No logic, no a琀琀raction, no money, no need and no hurry

23. Match the following story telling technique with their ted presenters storytelling techniques

a. Bring characters to life – Malcom Gladwell

b. Immerse your audience in the story – Richard truer

c. Create Suspense – Zak Ebrahim

d. Tell a personal Story – Leslie Morgan Steiner

24. What does agile focus on?

a. Project realisation

b. Benefit delivery

c. Value Delivery

d. Style of working

25. Robert Saxon is one of the most senior leaders in the organization. A board meeting was arranged where a few critical aspects were discussed, and crucial decisions were made from the business perspective. At his level, especially as an agent for shareholders, it is expected that Robert makes honest disclosure to the board members about the costs, benefits, and risks involved in some of the large accounts that come under his purview. The fact is Robert earns his full compensation when these projects run successfully, whereas he is expected to share responsibility for underperformance if the projects” productivity decreases. Taking this into account, Robert decides to understate the risks and costs while overstating benefits. In this case, Robert's act of providing information was based on his thinking that any judgments expressed may affect him personally. Which source of bias does this situation reveal!? Select all that apply.

a. This is an example of motivational bias as Roberts shows a natural tendency of highlights the positive in accordance with his motivations and incentives

26. When you convince others with strong arguments It is known as _____

a. Opinion

b. Persuasion

c. Stereotype

d. Influence

27. Creativity requires challenging “Business as usual”

a. True

b. False

28. While trying to do persuasion, it is important to follow a process. Which of the following statements is TRUE in the process of persuasion? Select all that apply

a. Being Subtle is crucial

b. Get the right introduction done

c. Disagreeing when you don’t really agree

d. Speaking continuously in order to sound more credible

e. Be quick to develop your arguments and explain your rationale

29. What does this term indicate in relation to growth mindset – ‘think realistically about time and effort’ -select all that apply

a. It takes time to learn

b. Effort and time goes hand in hand

c. Only put effort if you are sure to get results

d. Don’t expect to master every topic under the sun in one sittng

30. You are stressed out as you have tons of work to be delivered. What will you do now? Select all that apply

a. Do not think much about it. This will help to calm you down

b. Set SMART goals and devise an effective plan

c. Calm yourself and do a positive self-task

d. All the options are correct